At Alfalah24h Academy, we strive to provide a transparent, user-friendly, and customer-centric experience. Understanding that our services involve critical decisions regarding education and personal development, we have established a clear and flexible refund policy that ensures fairness to both our clients and our business operations. This policy aims to address any concerns clients may have about the refund process in the event they wish to cancel their registration or discontinue their association with us.
To ensure complete transparency, our refund policy outlines the various scenarios under which clients may request a refund and the corresponding actions we will take. We encourage all clients to read this policy thoroughly before enrolling in our courses or services. Below are the detailed terms and conditions that govern our refund process:
1. Eligibility for Refunds
- Clients who have registered for any of our courses or services are eligible to request a refund under specific conditions outlined below.
- Refund eligibility is strictly dependent on the timing of the cancellation request in relation to the fee submission date and must adhere to the procedure outlined in this policy.
2. Notification of Cancellation
- If a client wishes to cancel their registration or request a refund, they must notify us in writing by sending an email to our designated refund processing team. This email must be sent from the same address that was provided during the registration and sign-up process.
- While we also encourage clients to contact our customer support line for additional assistance or to provide notification of their intent to cancel, the formal cancellation process will not commence until we receive the cancellation request via email.
- The email should include essential details such as the client’s full name, course name, fee submission date, and reason for cancellation (optional but encouraged to help us improve our services).
3. Refund Schedule
Our refund policy operates on a tiered structure, with different refund percentages based on the timing of the cancellation request. Below is a breakdown of how refunds are calculated:
- Within the First Week:
- Clients who submit a cancellation request within the first seven (7) days from the date of their fee submission are eligible to receive an 80% refund of the total submitted fee.
- The remaining 20% will be retained as a processing and administrative fee to cover costs incurred during the initial setup and registration process.
- After the First Week, Up to Two Weeks:
- If a cancellation request is made after the first week but before the end of the second week (i.e., between the 8th and 14th day following the fee submission), the client will be eligible for a 50% refund.
- The deduction accounts for the administrative expenses incurred during the registration process as well as a portion of the service usage during the first two weeks.
- After Two Weeks:
- Any cancellation request received after the second week (i.e., from the 15th day onwards) will not be eligible for a refund. At this stage, Alfalah24h Academy will have fully allocated resources and costs to the client’s enrollment, and the full payment will be considered non-refundable.
4. Processing Time for Refunds
- Upon receiving the cancellation request email, we will review the request and confirm its eligibility based on the timeline outlined above.
- Refunds will be processed within 30 days from the date of receiving the valid cancellation request email.
- The refund will be issued using a suitable payment transfer method as agreed upon by both parties (the client and Alfalah24h Academy). This can include bank transfers, online payment gateways, or other payment methods available in the client’s region.
- We will work closely with the client to ensure the refund method is both convenient and secure.
5. Conditions for Cancellation
- The cancellation request will only be considered valid if it is received in writing via email from the registered email address. Requests made through other channels, such as phone calls or in-person visits, will not be considered valid without accompanying email notification.
- All refunds are subject to the timelines mentioned above, and no exceptions will be made beyond the designated periods.
- The date and time of the refund request will be determined based on the timestamp of the email received in our official inbox. Clients are advised to keep copies of their correspondence for their records.
6. Non-Refundable Items and Exceptions
- Any promotional or discounted fees are non-refundable. If the client has availed any special offers, discounts, or promotional pricing, the refund will be calculated based on the actual amount paid after applying such discounts.
- In case of force majeure (i.e., circumstances beyond our control, such as natural disasters, pandemics, or government interventions), Alfalah24h Academy reserves the right to modify the refund policy on a case-by-case basis.
- Clients who violate the terms of service or engage in any form of misconduct, including fraudulent activity or misuse of our platform, will forfeit their eligibility for a refund, regardless of the timeline.
7. Special Cases and Refund Disputes
- We understand that exceptional circumstances may arise, and we are committed to handling each case with fairness and professionalism. If a client believes that their refund request falls outside the scope of this policy but merits special consideration, they may contact our support team directly.
- Refund disputes, if any, will be addressed promptly. Both parties (the client and Alfalah24h Academy) will work together to resolve the issue amicably. However, the decision made by Alfalah24h Academy in accordance with this refund policy shall be final.
8. Client Responsibility
- It is the responsibility of the client to ensure that they have read and understood this refund policy prior to making any fee submission. By completing the registration and fee payment process, the client acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this policy.
- Clients are encouraged to reach out to our support team with any questions or concerns they may have about this policy prior to enrolling in our services.
9. Contact Information
- If you have any questions about our refund policy or would like further clarification, please feel free to contact our customer support team via the following channels:
- Email:
- Phone:
- Office Hours:
We value the trust you place in us, and it is our utmost priority to ensure that your experience with Alfalah24h Academy is positive and enriching. We hope that this refund policy provides clear guidance and peace of mind as you make decisions regarding your educational journey.